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Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured in the UK and printed within the UK. We only source the highest quality of products.
Our moto " If I wouldn't wear it, I wouldn't sell it"
What is your businesses stance on AI in clothing design?
We are fully aware that AI is a technology that is becoming more prevelant in the clothing and graphics worlds. We aim to be and remain completely open about what elements of our business is assisted by AI.
I1) Initial Concepts
We do not use AI tools to think of any ideas for our shirts. All puns, as terrible as they may be, were made by Ian and Darius, at least one of which is fully human., and some coming for Christmas were made by Sophie.
2) Design
Initial designs are made by ourselves in a brainstorming fashion, we look at what we think would work and what wouldn't. We then create mocks of the designs we are happy with.
As we are not artists, we are a team of two-three people who just want to make great t-shirts, at this point we use AI to assist in refining the design for a clean final product.
3) Development
No AI is used in the creation of our t-shirts once a design is finalised, DTF sheets are sourced from a local small business and the shirts are purchased blank from a wholesale provider. Shirts are then pressed manually by Darius to ensure the highest possible quality and then manually packaged and sent off for delivery.
4) Marketing
ICurrently, as we print to order, we have not been capable of modelling each and every shirt printed. This is something we aim to fix in the future, but as of currently, all model photos for the shirts are AI generated. There may be some discrepancy due to AI hallucinations of the design on the shirts to the design provided, which we have combatted by including the final design's full image alongside the model photo on each and every items store page.
AI is not used to assist in any other form of marketing, unless where Shopify, our service provider, uses it in their tools for marketing.
5) Literature
Unfortunately, all of this bit has been written by myself (Ian) so it's probably riddled with spelling and grammar errors. Some elements such as product desctiptions do make use of Shopify's built in AI rewrite tool to better word what we're trying to put across.
And anything else you want clarity on if we use AI for, please reach out to us, we want to take an open approach as we believe AI is a tool that, with human oversight can help refine our products to make a better output.
Why so many pre-order options?
All our products are made to order, whilst we're still in the early stages of production, we want to ensure we can supply our T's quickly and efficiently without letting our customers down, if you would like to get a timescale please reach out to our team via the chat option. (all orders are pressed and shipped usually within 48 hours however please do allow extra time due to increased sales)
Do you ship overseas?
Currently we only ship to UK mainland and Ireland, we're currently looking into European / USA but are trying to source a affordable shipping method, if you are from overseas and want to order please message the chat and we can try to assist.
Contact us
Email: info@dwcprinting.co.uk
Intentional design
Everything we do starts with why
Made with care
We believe in building better
A team with a goal
Real people making great products